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Winning the enquiry is only half the battle. If you don't respond promptly and follow up proposals persistently, considered prospects quietly move to another firm.
You do the hard work to earn the enquiry, then lose the engagement at the finish line because of a slow reply or a proposal no one followed up.
Automated enquiry capture and multi-channel follow-up sequences make sure every prospect is nurtured and every proposal is followed up until they decide, yes or no.
The moment a consultation request or web enquiry comes in, the system sends a personalised SMS and email in your firm's tone, so a considered prospect is acknowledged straight away rather than left waiting.
When a proposal or fee estimate goes unanswered, a timed sequence of professional SMS and email follow-ups goes out over the following days: courteous, on-brand and persistent without being pushy.
Prospects who don't proceed straight away, and past clients between engagements, move into a long-term nurture sequence, including timed EOFY prompts, so your firm stays top of mind when they're ready.
Proposals and fee estimates are followed up at the right intervals via SMS and email, so a decision sits with the client, not in a forgotten inbox.
The firm that replies first and most professionally usually wins the considered client. The system responds within seconds of a new enquiry, day or night.
Multi-step campaigns that stay in touch with prospects over days and weeks until they're ready to book a consultation.
Reconnect with clients between engagements. Automated sequences reach out with the right message at the right time, including EOFY and annual-review prompts.
See every enquiry, proposal and follow-up in one place. Know exactly where each opportunity stands without digging through inboxes.
See which sequences are converting consultations and where prospects are dropping off, so the approach keeps improving over time.
Independent research on enquiry response, not our own client results. Speed and persistence are the biggest levers on who wins a considered client.
more likely to qualify an enquiry when you respond within 5 minutes rather than 30.
Source: MIT / InsideSales Lead Response Management Study (Oldroyd, 2007)
more likely to qualify an enquiry by responding within the first hour.
Source: Harvard Business Review, “The Short Life of Online Sales Leads” (2011)
average time businesses take to respond to a web enquiry. Most are far too slow.
Source: Harvard Business Review (2011)
Third-party industry research, shown to illustrate why fast response matters. Figures are not Linkai Digital client results.
Most firms see faster response times and improved proposal conversion within the first few weeks. Longer-term results, like past-client re-engagement, typically show up over the first couple of months.
No. Every message is written in your firm's voice and tone. Clients regularly reply as if a member of your team had written it, because it reads exactly like your office.
The system is designed to hand off to a real person the moment a conversation needs it. You get notified instantly and can step in from your phone.
We build or connect a CRM as part of the setup. If you're already using a practice management or CRM tool, we integrate directly with it.
No. We don't lock clients in. If it isn't delivering, you can cancel. That said, most firms see value within the first month.
Whether you want to start with proposal follow-up or rework how your whole pipeline is nurtured, a practice audit shows you what to fix first for the fastest return.
