1. The after-hours enquiry
A prospective client emails about tax, legal or advisory work in the evening. By the time someone replies the next morning, they've already booked a consultation with another firm.
Stop letting enquiries go cold
Capture every enquiry, even the ones that arrive after hours.
Every enquiry that waits hours for a reply is a client deciding you’re not responsive. Answer every call and form the moment it lands, with professional automated follow-up, before they contact another firm.
Harbour Advisory
Today 6:18 PM
Missed call · 6:18 PM
Hi, this is Harbour Advisory. Sorry we missed your call, we’d love to help. Are you looking to book a consultation, or do you have a quick question we can help with?
Looking to book a time to chat about my tax situation
Perfect. I have a 30-minute consult available Thursday at 10am or Friday at 2pm, which suits you?
Thursday works
Booked. You’ll get a confirmation shortly. Looking forward to speaking with you.
Delivered
Where are high-value enquiries leaking?
If you aren’t responding quickly, you’re losing the clients you should win.
2. The slow-reply trap
Enquiries sit in a shared inbox while the team is billing. By the time anyone responds, the considered, high-value prospect has moved on.
3. The wasted marketing spend
You invest in being found by the right clients, then lose the enquiry because no one replies fast enough to convert it.
How capture & convert works
A simple, automated safety net that catches every enquiry.
1
An enquiry comes in
A prospect calls and you miss it, or submits an enquiry through your website.
2
Instant, professional response
The system instantly replies by SMS or email, in your firm’s tone: "Thanks for getting in touch, we can help with that. When suits for a quick call?"
3
Conversation to booked consultation
The system follows up until the enquiry is qualified and a consultation is booked into the right adviser’s calendar.
Built to convert more enquiries into consultations
Everything you need to turn more enquiries into booked, billable work.
Missed-Enquiry Follow-Up
Reply the second a call or form comes in, so a high-value enquiry never sits waiting.
First to respond, before they try another firm
Instant Lead Follow-Up
Web and referral enquiries get an immediate, professional reply while the interest is fresh.
Keeps enquiries warm while you’re with clients
Unified Inbox
Manage SMS, email, and social messages in one simple dashboard.
Less time switching between inboxes
Automated Nurture Sequences
Keep following up with enquiries that aren’t ready yet, automatically, until they reply or book.
Past enquiries get re-engaged, not forgotten
Common questions answered
No. Every message is written in your firm’s tone and reads as if it came from your office. Clients feel looked after, not processed.
It handles overflow and after-hours enquiries as a safety net, so nothing slips while your team is busy. It supports them; it doesn’t replace them.
No. It’s done-for-you and goes live within days, working alongside your existing phone number, website and practice tools.
Less than the value of a single high-value client lost to a slow reply. We scope it to your firm in the audit.
Industry research
What firms that respond first see
Independent research on enquiry response, not our own client results. Speed to reply is the single biggest lever on who wins the work.
21×
more likely to qualify an enquiry when you respond within 5 minutes rather than 30.
Source: MIT / InsideSales Lead Response Management Study (Oldroyd, 2007)
7×
more likely to qualify an enquiry by responding within the first hour.
Source: Harvard Business Review, “The Short Life of Online Sales Leads” (2011)
42 hrs
average time businesses take to respond to a web enquiry. Most are far too slow.
Source: Harvard Business Review (2011)
Third-party industry research, shown to illustrate why fast response matters. Figures are not Linkai Digital client results.
Where to take your firm next
Built to work together
Common questions
Frequently asked questions
When a call goes unanswered or a form comes in, an automatic, professional reply goes to the prospect within seconds, acknowledging their enquiry and offering to book a time. Most respond and convert rather than contacting another firm.
Typically within 30-60 seconds. In professional services the firm that replies first and most professionally usually wins the considered, high-value client.
A multi-step follow-up continues automatically, answering questions and guiding the prospect toward booking a consultation. It runs until they respond or opt out.
Yes. Accountants, bookkeepers, lawyers, advisers and consultants where a fast, professional response decides who wins the work. Every message is written in your firm’s tone.
Yes. Every message is written specifically for your firm, your services and your tone. Nothing generic, and nothing that oversteps your professional obligations.
Features included
What’s included
Missed-Call Text-Back
Automatically reply to missed calls instantly, so a high-value enquiry never goes to another firm.
AI Chat Widget
Capture website visitors 24/7 with an intelligent chat widget that answers questions and books consultations.
Stop letting high-value enquiries go cold
Book a practice audit and we’ll show you where enquiries are leaking, and the fastest way to capture and convert them into booked consultations.