Legal

Privacy policy

How we handle your personal information.

Last updated: Tuesday 30 June 2026

Privacy Collection Notice

Linkai Digital ("we", "us" or "our") collects personal information about you in order to respond to enquiries and assess whether our services are suitable for a prospective client; provide business consulting, marketing, AI strategy, automation, and digital transformation services; design, implement, and manage AI-powered business systems including AI voice agents, AI chatbots, CRM workflows, lead capture systems, booking systems, follow-up automations, review request systems, email and SMS campaigns, and admin automation solutions; process service bookings, strategy sessions, audits, quotes, proposals, client onboarding, payments and invoices; manage client relationships and provide ongoing support, reporting, optimisation, and account management; deliver digital products, toolkits, templates, guides, and managed services; communicate with clients and prospective clients by email, phone, SMS, website forms, AI chatbot, and AI voice agent about enquiries, service delivery, updates, support, marketing, and relevant offers; improve our website, products, services, automations, AI systems, and customer experience; conduct analytics, advertising, retargeting, and marketing activities; manage compliance, security, quality assurance, dispute resolution, and internal business administration; and comply with legal, tax, accounting, regulatory, and insurance obligations.

The information you provide will be collected by or on behalf of us and may be disclosed to third parties that help us deliver our services, including information technology suppliers, communication suppliers, payment providers, AI service providers, automation platforms, analytics and advertising providers, professional advisers, and business partners, or as required by law. If you do not provide this information, we may not be able to provide all our products and services to you.

This Privacy Policy explains how we collect, store, use, disclose, access, correct, and manage your personal information, including how you can make a privacy complaint. For privacy-related questions, please contact us at [email protected].

1. Introduction

Linkai Digital (ABN 95 528 704 451) is committed to protecting the privacy of individuals who visit our website at linkaidigital.com.au and interact with our services. This Privacy Policy explains how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website, contacting us, submitting a form, booking a meeting, subscribing to our newsletter, purchasing a product, clicking through a link in one of our emails or SMS messages, or otherwise interacting with us, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

2. What personal information we collect

We may collect the following types of personal information:

Contact and identity details: name, email address, phone number, business name, role, address, and other contact or business details you provide.
Enquiry and lead information: details you provide through website contact forms, lead generation forms, surveys, application forms, AI chatbot interactions, AI voice agent calls, booking forms, strategy sessions, audits, quotes, proposals, or direct communications.
Service and client information: project requirements, business goals, operational details, CRM and workflow information, support requests, account notes, onboarding information, and information relevant to the services you request.
Digital product information: purchase details, product access details, download or delivery information, support requests, and proof of purchase.
Payment and financial information: invoice details, payment status, billing information, and transaction records. Payment card details are generally handled by third-party payment providers and are not stored directly by us unless expressly stated otherwise.
Communications data: records of correspondence between you and Linkai Digital, including emails, SMS messages, chat messages, voice call recordings, transcripts, notes, and support communications.
Usage and technical data: IP address, browser type, device information, pages visited, time spent on site, referral source, cookie identifiers, analytics events, booking interactions, advertising interactions, and engagement with forms, landing pages, emails, SMS messages, and linked pages.
Communication preferences: newsletter preferences, marketing preferences, opt-in records, consent records, and unsubscribe or opt-out history.

We do not generally collect sensitive information as defined under the Privacy Act unless you voluntarily provide it and we are permitted to collect it by law or with your consent.

3. How we collect personal information

We may collect personal information:

directly from you when you complete an enquiry form, subscribe to our newsletter, download a resource, complete a survey or application form, book a strategy session, audit, or consultation, purchase a product or service, or otherwise contact us;
when you communicate with us by email, phone, SMS, website form, AI chatbot, AI voice agent, or social media;
when you click on links in our emails or SMS messages, including links to booking pages, forms, offers, resources, or other website content;
through our website and connected technologies, including cookies, analytics tools, pixels, forms, workflows, calendars, booking systems, and tracking tools;
through third-party platforms that help us operate our business, including hosting, CRM, automation, email, SMS, AI, booking, analytics, payment, and advertising tools; and
from publicly available sources or referral partners where reasonably necessary for our business activities.

4. Why we collect and use personal information

We collect and use personal information for purposes including to:

respond to enquiries and assess whether our services are suitable for a prospective client;
provide business consulting, marketing, AI strategy, automation, and digital transformation services;
design, implement, and manage AI-powered business systems including AI voice agents, AI chatbots, CRM workflows, lead capture systems, forms, surveys, application forms, booking systems, follow-up automations, review request systems, email and SMS campaigns, and admin automation solutions;
process service bookings, strategy sessions, audits, quotes, proposals, client onboarding, payments, invoices, and account records;
manage client relationships and provide support, reporting, optimisation, and account management;
deliver digital products, toolkits, templates, guides, and managed services;
communicate with clients and prospective clients about enquiries, service delivery, updates, support, marketing, and relevant offers;
send links by email or SMS to forms, booking pages, resources, offers, follow-up content, and related service communications;
operate, maintain, secure, and improve our website, automations, products, services, and customer experience;
conduct analytics, marketing measurement, advertising, and retargeting activities; and
manage compliance, security, dispute resolution, internal administration, and legal, tax, regulatory, accounting, and insurance obligations.

We may also use personal information for related purposes that would reasonably be expected in connection with the above. We do not use personal information for unrelated purposes without consent where consent is required by law.

5. Marketing communications

If you subscribe to our newsletter, request information from us, enquire about our services, download a resource, complete a form, or otherwise opt in to receive marketing communications, we may send you updates, insights, service information, offers, and promotional content by email and, where you have agreed, by SMS.

Our email and SMS communications may include links to our website, landing pages, forms, booking tools, resources, offers, and related content. We may track engagement with those communications, including whether a message is opened, whether a link is clicked, and whether a form or booking is completed after that interaction, where this functionality is available through our systems.

You can opt out of marketing communications at any time by:

clicking the unsubscribe link in a marketing email;
following the opt-out instructions in an SMS message, where available; or
contacting us at [email protected].

We will comply with the Spam Act 2003 (Cth) and will not send unsolicited commercial electronic messages where consent is required.

6. Disclosure of personal information

We may disclose personal information to third parties that help us operate our website, business, and services, including:

website hosting, security, performance, and infrastructure providers, including Cloudflare;
CRM, forms, workflows, calendar booking, contact management, email, SMS, and newsletter platforms, including GoHighLevel (GHL);
payment processors, invoicing platforms, and accounting tools;
AI, automation, and workflow tools, including Retell AI and Make.com;
analytics, marketing, advertising, and retargeting providers, including Google Analytics and Meta Pixel;
communication providers and customer support tools;
contractors, professional advisers, insurers, legal advisers, accountants, and regulators; and
other service providers or business partners where reasonably necessary to deliver our services or operate our business.

We may also disclose personal information where required or authorised by law, or where reasonably necessary to protect our legal rights or interests.

We do not sell personal information to third parties.

7. AI chatbot and AI voice agent

We may use AI-powered tools, including a chatbot and an AI voice agent, to respond to enquiries, provide information about our services, facilitate bookings, and support our communications processes.

When you interact with these tools, we may collect:

your name, email address, phone number, business details, and other contact information you provide;
the content of your messages or spoken conversation;
booking details, including your preferred date, time, and contact details; and
technical information such as your IP address, device information, and interaction metadata.

Interactions with our AI voice agent may be recorded and transcribed for quality assurance, service improvement, training, record-keeping, and follow-up purposes. If you do not want to engage with an AI system or do not wish for a call to be recorded or transcribed, please contact us directly at [email protected] instead of using that channel.

Our AI-powered tools may be supported by third-party providers and automation platforms, including Retell AI and Make.com. Some processing may occur outside Australia.

AI-generated responses are provided for general information and service support purposes only and do not constitute professional advice.

8. Automated processes and AI-assisted activities

We may use AI-assisted tools and automated workflows to support our operations, including to:

triage or categorise enquiries;
route messages or form submissions;
facilitate calendar bookings;
send reminders, confirmations, newsletters, and follow-up communications;
send links to forms, booking pages, resources, offers, and follow-up steps by email or SMS;
manage CRM records and workflow automations;
measure campaign and website performance; and
improve our services, communications, and internal processes.

The information used in these processes may include contact details, enquiry details, business information, interaction history, website activity, booking information, communication preferences, service or support information you provide, and engagement data relating to linked content.

At the date of this Privacy Policy, we do not use solely automated decision-making in a way that we reasonably expect would significantly affect an individual's rights or interests without appropriate human involvement. If that changes, we may update this Privacy Policy.

9. Cookies and similar technologies

We use cookies and similar technologies on our website to operate and secure the website and, where configured, to enable analytics, CRM and chat features, and marketing technologies.

The categories we use are:

Necessary technologies

These are required for website security, traffic management, bot protection, and basic site functionality. They are always active.

Analytics technologies

These help us understand website traffic, visitor behaviour, and site performance. They may include Google Analytics 4, Cloudflare Web Analytics, Cloudflare Browser Insights, and similar performance tools where used.

CRM and chat technologies

These support chat, forms, booking workflows, lead handling, session attribution, returning visitor recognition, and convenience features such as form pre-fill where available. They may include GoHighLevel, LeadConnector, Kai widget, and related technologies where used.

Marketing technologies

These support advertising, conversion tracking, remarketing, and retargeting. They may include Meta Pixel and similar advertising technologies where used.

You can adjust browser settings to manage or block cookies, although doing so may affect some website functions, forms, bookings, chat, or embedded features.

For more detail, please refer to our Cookie Policy.

10. Overseas disclosure and data storage

We may store or process personal information using third-party service providers located in or operating from countries outside Australia. Depending on the providers used from time to time, this may include the United States and other countries in which our hosting, infrastructure, CRM, automation, AI, analytics, email, SMS, booking, advertising, or support providers operate.

We take reasonable steps to ensure that overseas service providers handling personal information on our behalf are subject to appropriate privacy, confidentiality, and security obligations.

We also take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure, including through technical and organisational safeguards appropriate to the nature of the information.

11. Access and correction

You may request access to the personal information we hold about you, and you may request correction of information that is inaccurate, incomplete, or out of date.

To make a request, please contact us at:

Email: [email protected]

We will respond within a reasonable time and in accordance with applicable privacy law.

12. Complaints

If you believe we have handled your personal information in a way that does not comply with applicable privacy law, you may make a complaint by contacting us at:

Email: [email protected]

We will investigate your complaint and aim to respond within a reasonable time, generally within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology providers, services, or legal obligations. The updated version will be published on our website with a revised "Last updated" date.

14. Contact us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Linkai Digital

Email: [email protected]

Website: linkaidigital.com.au

Location: Sydney, New South Wales, Australia