See what your customers and Google see, before they pick someone else
A fast, outside-in read on how your business shows up on Google, and whether a new enquiry can even get through after hours, like the 6pm call or the Saturday web form. A real person reviews it and names the one gap costing you the most work, and what to fix first.
What the scan checks, the same things your customers and Google do
Before anyone books, they Google you, read your reviews, glance at your site on their phone and decide whether to bother getting in touch. We look at your business the same way, and note where the trail goes cold, where a ready customer would quietly give up and call the next name instead. No access to your systems needed: this is the view from outside.
- Your Google Business Profile, and whether you make the Maps 3-Pack or get scrolled past
- Your reviews, count and rating, side by side with the competitors a customer sees next to you
- Your website, load speed, mobile experience, and whether AI search engines can read and recommend it
- Whether a new enquiry can even reach you after hours, or quietly goes nowhere
Any established Australian service business that suspects it’s losing enquiries but can’t yet see where. You get a plain read on your public presence and whether a new enquiry can reach you, the gaps a customer notices and you don’t. Where the scan points to something deeper inside the business, that’s a separate, paid in-depth Audit we can talk about later: interviews with you and your team, your systems and numbers, and a costed roadmap.
Frequently asked questions
A Customer-View Scan checks four things anyone outside your business can already see: your Google Business Profile and Maps ranking, your review count and rating against nearby competitors, your website speed, mobile experience and AI-search visibility, and whether a new enquiry can reach you after hours. You get the single gap costing you the most work, and what to fix first.
It’s free and there’s no catch. You get a written read on how your business shows up and gets found, yours to use however you like. We run it because it’s a fair sample of how we work, some owners fix the quick wins themselves, some ask us to go deeper. Either is fine.
A real person reviews every scan. Automated tools pull the raw data; someone who knows the Australian market reads it, weighs what actually matters for your business, and writes the summary. You’re not getting an auto-generated PDF.
No. The findings are sent to you in writing, you don’t have to book anything or speak to anyone to read them. If you’d like us to walk you through them or go deeper, we will, but only if you ask.
The free scan reads what’s visible from outside, your Google profile, reviews, website and whether a new enquiry can reach you. A paid audit goes inside the business: interviews with you and your team, a review of your CRM and processes, and a costed roadmap of where you’re losing time and money. The scan tells you something deserves a closer look; the audit is the closer look.
A short, plain-English summary, not a 40-page report you’ll never read, naming the gap worth closing first. Plenty of it you can fix yourself: an unclaimed profile, a slow page, a missing way for after-hours enquiries to reach you. Where it needs us, you’ll know exactly what and why before deciding anything.
See where your enquiries are slipping
Run the free scan and a real person sends you a written read on how your business shows up and gets found, and the one thing worth fixing first. Want the full inside-the-business review, costed and prioritised? Ask about the paid Audit.